About Destin Solutions
Destin Solutions is a specialist solutions provider supplying products and services to some of the most prestigious Local Authorities and Housing Associations across the UK.
In the area of Housing Benefit administration Destin Solutions is working in partnership with Local Authorities and professional bodies such as the Institute of Revenues Ratings and Valuation (IRRV) in order to improve levels of customer service and deliver value for money.
Key factors in Destin Solutions’ success are its Directors’ in depth knowledge of Benefits Administration, its expertise in process management and its experience in working with all the major systems used in Benefit administration. This combination enables Destin Solutions to rapidly develop and implement practical solutions to the problems faced by Benefit Services.
Nigel Morse, a Director of Destin explains, “Destin is committed to delivering products and services which build upon and enhance the existing capabilities and systems of our customers – this approach achieves maximum benefit for minimum cost.”
Core Products & Expertise
Business Intelligence
Through a combination of pre-packaged and custom reporting and analysis solutions we provide clients the information they need to improve their service.
Procedure Documentation
Our Electronic Procedure Manuals enable our clients to put all the information their staff need at their fingertips; whilst our Knowledge Assessment Centre supports the training and development of staff on local policies and procedures.
Business Process Management
We work in partnership with our clients to streamline and automate their processes through a combination of best practice and improving how their current IT systems are used.
Performance Management
We help our clients create a performance orientated culture and ensure the clients systems, structures and processes support that culture.
Best Practice
Destin Solutions has a unique perspective on Housing Benefit administration gained through working closely with over 50 different Local Authorities. The company is committed to supporting best practice on how services are delivered and regularly participates in key forums, contributes to government publications, presents at conferences and publishes white papers.
Recent publications include a paper on Shared Service and Housing Benefits, a Performance Management Checklist and a ten point plan for optimising the use of document management and workflow systems.
Recent Developments
Destin Solutions is working in partnership with the City and County of Swansea in a project jointly funded by the Welsh Assembly Government to develop an information kiosk solution which will provide citizens an alternative method of finding key information on council services.
Dumfries and Galloway have chosen Destin Solutions to support the management of their business processes including updating policies and procedures, configuration of systems and business intelligence systems and advising on improvement of processes and structures.
Further information
If you would like any further information regarding the products and services Destin Solutions offer or would like to request one of their whitepapers then visit www.destin.co.uk or telephone Nigel Morse on 07790 834923 or 01953 483695.
