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Annual Conference 9 September 2019


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Appeals & Quality Officer

Solihull Council

Our Benefits Team have great opportunities for people with experience of Benefits administration, particularly in the areas of appeals, quality checking and subsidy work.
Located in Solihull town centre you will be responsible for reconsidering decisions in relation to Housing Benefit and Council Tax Reduction, preparing and presenting cases at tribunal and accuracy checking of claims, you will have an important role in the Benefits Team.

Working closely with senior officers in the Benefits Team, you will be able to develop your knowledge and expertise in a broad range of processes.
You will need GCSEs Maths and English grades A*-C or 4-9 (or equivalent Level 2 qualifications) or will be able to demonstrate an equivalent level of numeracy and literacy skills. Great communication skills and accuracy and attention to detail are also essential.

As an employee Solihull Council offers you:
•    A friendly working environment with a range of flexible and agile working options including flexi leave up to 24 days per year
•    Generous annual leave entitlements
•    Family and carer friendly policies
•    Opportunities for training and development
•    Access to our Employee Assistance Programme – a 24 hour independent, free and confidential advice and support service
•    Access to the Local Government Pension Scheme
•    Employee benefits including a staff discount card

If you enjoy a high paced working environment, have a passion for delivering high quality customer service and have the expertise and skills within a Benefits environment that we are looking for then we would love to hear from you.
Solihull Council has a responsibility for, and a commitment to, safeguarding and promoting the welfare of children, young people and adults at risk and requires all staff and volunteers to share this commitment.

Interview Date: 13/12/2019

If you have any queries regarding this role, please contact Debbie Oakes, Benefits Manager, for an informal discussion on 0121 704 6557

To apply for this vacancy online please go to;

Job Reference: SOL000003243

Salary range / grade: £22,911 - £29636 per annum. Incremental progression is subject to performance.

Closing date: 01/12/2019 23:59


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