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Conference 1 October 2020


Due to COVID 19 we have had to restrict our numbers considerably for full attendance.  We are delighted to be able to offer you ZOOM attendance.

We look forward to meeting all of you have registered for the event on 1 October 2020

The agenda is now on the site


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Benefit Improvement and Development Officer - Fixed term

Sunderland City Council

The Benefit Service is responsible for the calculation and award of Housing Benefit and Council Tax Support claims for the residents of the City of Sunderland, and currently has a caseload of around 36,000 claims.

Responsible to the Legislation and Supported Housing Team Manager you will be part of a busy team and will contribute to the assessment of Supported Accommodation rents and the processing of Supported Accommodation Housing Benefit and Council Tax Support claims. You will also deal with second stage appeals to Her Majesty’s Courts and Tribunal Service and the Valuation Tribunal Service.

You will be required to support the management of projects, manage the implementation of new and revised legislation and contribute to the successful roll out of Welfare Reform changes.

Liaison with partners and stakeholders plays a very important role in the post and you must have excellent interpersonal and communication skills. You must also have excellent numerical skills, be able to work as part of a team and can work to deadlines.

The successful candidate must have a substantial experience in dealing with complex Housing Benefit and Council Tax Support cases. Experience of assessing Supported Accommodation rents and dealing with appeals would be advantageous although full training will be given.

Fixed term to 31 July 2021

Any applications need to be made via North East jobs.

Job Reference:

Salary range / grade: LD7 Grade 5 - £23,836 - £26,317

Hours: permanent - 37 hours pw

Closing date: 24/09/2020 23:59


Disability Confident Employer

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