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Annual Conference 9 September 2019


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Benefits Advisor / Assessor

Coventry City Council

We are recruiting to permanent contracts in our Housing Benefits Team, Are you an experienced Benefits Advisor / Assessor?  Do you get a real buzz from giving excellent customer service? 

If so then let’s talk …. 

Its 2019 and Customer Services in Coventry has changed, we’ve brought services together so that customers are able to contact us once for all their needs, we’ve improved our self-service options and we see our customers face to face in a new customer services centre in the city centre.

You will be part of a team answering customer enquiries regarding Housing Benefits. 

This will involve primarily assisting and advising our customers over the telephone in our contact centre, with further support being given during scheduled appointments, in person, within our customer service centre. 

You will need excellent customer service and communication skills to deal with a diverse range of customers and will have the ability to cope in a fast-paced environment. 

Full training can be provided but knowledge and experience of dealing with / processing housing benefit enquiries is an advantage. 

Candidates who have already applied or attended a Customer Services Assessment in the last 12 months need not reapply.

Keen to join us? Please complete an application form, tell us about your previous experience and where you have used your skills to shine. 

The closing date is midnight on 28th June 2019.  We will shortlist from there and if you’re successful we’ll invite you to one of our assessment centres which will be held following this date.


In return, we can offer you an excellent pension scheme, 'MyCar' scheme, flexible working, interest-free loans on annual travel cards, discounts at a number of city centre restaurants, shops and other establishments.

Coventry City Council is committed to delivering the best possible services and improving the quality of life for Coventry people. In order to do this effectively we aim to have a workforce that represents the diverse communities we serve, embracing and utilising the broad range of skills, experiences and perspectives this brings.

We are committed to making our recruitment practices as inclusive as possible for all. This includes making adjustments or changes for people who have a disability or long-term health condition.

Key Requirements

This Authority is committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment.

This post is covered by the Code of Practice on the English language fluency for public sector workers.

This vacancy and advert will be closed as soon as sufficient applications are received. Therefore, it is strongly advised that you complete and return your application as soon as possible.

When recruiting, we review candidates against our Behaviour Framework . To find out more information about the Behaviour Framework please click here.

Job Reference:

Salary range / grade: Salary range £19,171 - £22,462 per annum

Hours: We have 3x Full Time (37 hour) positions and 1x Part Time position (30 hrs) available in our Housing Benefits team. Permanent contracts.

Closing date: 28/06/2019 23:59


Disability Confident Employer

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