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Conference 14 September

14/09/2021

We are delighted to offer an excellent agenda for our annual conference

We have our excellent venue again offering exceptional spacing. Zoom is also being offered as an option. 

We look forward to meeting all of you on 14 September 2021

 

  

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Benefits Assessment Officers

Meritec

Benefits Assessment Officers

To join our expanding team

About us

This is an exciting opportunity for an individual to join our expanding team. Working within the dynamic and constantly changing area of Revenues.

Meritec is a long-established family run company based in the North of England with an unrivalled reputation for high achievement in the field of Revenues and Benefits remote processing. We provide fully managed remote services and work closely with many Local Authorities in the UK using a variety of software systems.

We strive to ensure we have a motivated, well informed, and collaborative workforce that aims to exceed the expectations of our customers. Meritec promotes continuous improvement in all aspects of what we do.

 

What we are looking for

 

  • Ideally but not essential, you will have at least 5 years current/recent experience with a Local Authority, remote processing service or agency.
  • Experience of assessing complex claims including the Self Employed, Students and Person’s from Abroad.
  • Experience of using computerised processing systems such as Capita Academy, Northgate, Civica Open Revenues or similar.
  • Experience of using computerised document management systems such as Anite, Civica W2, Northgate workflow or similar.
  • Experience in dealing with day-to-day administration, interpreting Housing Benefit regulations and being able to interrogate systems to validate and explain the action taken by an assessment officer to a customer.
  • Excellent numeracy and literacy skills.
  • Be able to deliver excellent customer service in a high-pressured environment.
  • Demonstrate strong communication skills when dealing with inbound and outbound customer enquiries by phone, letter, or email.
  • Be proactive and self-motivated, demonstrating an ability to work independently and make decisions for yourself.
  • Demonstrate that you have strong communication skills and the ability to show an understanding of working within the constraints of legislation.
  • A good knowledge of general data protection.
  • Be experienced in a performance driven environment as you will be expected to achieve daily targets.
  • Be able to balance quality against quantity, whilst maintaining a low error rate.
  • Ideally live within reasonable travelling distance to either of our offices at Skipton or Warrington, however this is not essential.

What we can offer to you as a permanent employee

  • Permanent full-time employment up to 37hrs per week basic or flexible part-time working
  • Flexible working supporting a good work life balance
  • Negotiable Salary
  • 26 days Holiday Entitlement (exclusive of bank holidays)
  • Career Progression
  • Option of Company Pension

What we can offer to you as a temporary employee

 

  • Permanent full-time employment up to 37hrs per week basic or flexible part time working
  • Flexible working supporting a good work life balance
  • Home working
  • Competitive hourly rates
  • 3 to 6 months contracts with the potential of extensions

Want to know more?

For more information about this opportunity or to register your interest please email: -

Joanne White

Operations Manager

 revsandbens@meritec.co.uk

 

CV’s will be accepted with covering letter and references

 

Closing Date

Anyone wishing to be considered for these roles should make their interest known no later than

13/10/2021

Meritec take pride in the fact that we are an equal opportunities employer. We welcome applications, regardless of race, colour, nationality, ethnic or national origins, sex, disability, sexual orientation, gender reassignment, marital or civil partner status, pregnancy or maternity, age or religion or belief. All applications will be considered solely on merit.
 

Please be aware during the current COVID-19 restrictions, the safety and wellbeing of people is a priority.  Selection and interview processes will therefore be held remotely by phone and/or video technology. We hold the right to close this vacancy prior to the date advertised.
 

Job Reference:

Salary range / grade:

Hours: Full Time

Closing date: 13/10/2021 23:59

Documentation:

Disability Confident Employer

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