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Annual Conference 9 September 2019


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Benefits Assessor

Solihull Council


37.0 Hours per Week

Job title: Benefits Assessor

Team: Income and Awards

We are looking for an experienced Benefits Assessor with a passion for delivering high quality customer service and with a detailed knowledge of Benefit legislation to join our Benefits team located in Solihull town centre.

Responsible for processing claims for Council Tax Reduction and Housing Benefit you will experience a great sense of satisfaction as you help people to get the right benefits and support in what can be a difficult stage in their life.

You will need GCSEs Maths and English grades A*-C or 4-9 (or equivalent Level 2 qualifications) or will be able to demonstrate an equivalent level of numeracy and literacy skills. Great communication skills and accuracy and attention to detail are also essential.

Working closely with other teams within Income and Awards, you will be able to develop your knowledge and expertise in a broad range of processes.

We also offer:

  • a friendly working environment with a range of flexible working options including flexi leave up to 24 days per year and agile working arrangements
  • a generous annual leave entitlement
  • opportunities for training and development
  • The opportunity to buy up to 10 days additional leave per year
  • Access to our Employee Assistance Programme – a 24 hour independent, free and confidential advice and support service
  • Access to the Local Government Pension Scheme
  • Employee benefits including a staff discount card

If you enjoy a high paced working environment and you have expertise processing Housing Benefits and Council Tax Reduction Claims, together with the other experience and skills that we are looking for then we would love to hear from you.

For more information please contact Debbie Oakes, Interim Awards Manager, for an informal discussion on 0121 704 6557.

Interviews to be held on Tuesday 5 March 2019.

Please note we do not accept CVs.

This post is covered by the Fluency Duty, as outlined in the Code of Practice on the English language requirements for public sector workers.

Solihull Council has a responsibility for, and is committed to, safeguarding and promoting the welfare of children, young people and adults at risk, and requires all staff and volunteers to share this commitment.

Job Reference: SOL000002640

Salary range / grade: £17,391 - £21,693

Hours: Full time - Permanent

Closing date: 17/02/2019 17:00


Disability Confident Employer

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