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Annual Conference 9 September 2019


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Benefits Team Leader

Solihull Council

We are looking for experienced practitioners within a Benefits environment, who can bring their detailed knowledge of Benefit legislation, experience of supervising staff and a passion for delivering high quality customer service, to lead our highly regarded Benefits team.
Located in Solihull town centre the Benefits Team is responsible for processing claims for Council Tax Reduction and Housing Benefits.

In this key role you will manage the day to day operation of the Benefits Team including benefit processing, appeals, quality control, and subsidy and workflow management.
As an employee Solihull Council offers you:

•    A friendly working environment with a range of flexible and agile working options including flexi leave up to 24 days per year
•    Generous annual leave entitlements
•    Family and carer friendly policies
•    Opportunities for training and development
•    Access to our Employee Assistance Programme – a 24 hour independent, free and confidential advice and support service
•    Access to the Local Government Pension Scheme
•    Employee benefits including a staff discount card
If you enjoy a high paced working environment and you have expertise within Benefits together with the experience and skills that we are looking for then we would love to hear from you.

Solihull Council has a responsibility for, and a commitment to, safeguarding and promoting the welfare of children, young people and adults at risk and requires all staff and volunteers to share this commitment.

Interview Date: 11/12/2019

If you have any queries regarding this role, please contact Debbie Oakes, Benefits Manager, for an informal discussion on 0121 704 6557

To apply for this vacancy online please go to;


Job Reference: Job Reference: SOL000003240

Salary range / grade: Salary range: £30,507 - £35,934 per annum. Incremental progression is subject to performance.

Hours: 37 hours per week – full time permanent

Closing date: 01/12/2019 23:59


Disability Confident Employer

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