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Conference 14 September


Many of you have written expressing interest in physically attending our next conference.  We are delighted to have our excellent venue again offering exceptional spacing. Zoom is also being offered as an option.

We look forward to meeting all of you on 14 September 2021

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Business Rates NDR Officer

Civica UK Ltd

Civica are looking to recruit enthusiastic, hardworking Business Rates NDR Officers trained in either the OpenRevenues, Northgate or Academy system, with proven skills in customer service and negotiation, to join our Revenues and Benefits team in Civica OnDemand services. If you are interested in background information on OnDemand please take a look at our resource video at: 

Why Civica?

Civica is the leading provider of digital solutions & managed services for public sector and regulated markets. We help organisations around the world to deliver better outcomes for people and places.

We offer blended working: less commuting, more time with your friends/family

‘Investors in People’ – Gold: We prioritise the development of our colleagues to match their ambition.

Financial Times - Diversity Leader 2020: We’re committed to maintaining an inclusive and supportive culture.

Top rated employer on Glassdoor: Our average length of service for our employees is 9 years

Societal Impact: Our solutions impact positive societal change, supporting local Authorities, Schools, Police forces, the NHS and numerous Central Government offices

About You

You must have previous experience in Revenues with the ability to relay complex information clearly in relation to Business Rates verbally and in writing. Excellent ICT skills and the ability to work under pressure is required as well as previous experience of dealing effectively and courteously with members of the public, both face-to-face and by telephone. Please note that this post requires access to Local Government systems and Civica.  Therefore you will be required to undergo Basic Disclosure clearance.

About The Role

As Business Rates NDR Officer you will identify and process the correct liability for each property, checking and issuing appropriate bills, forms and notices. Other duties include;

;The efficient and accurate determination of all correct liabilities, valuation changes and ensuring all charges, including transitional relief, where applicable, are correct and in accordance with the appropriate regulations, legislation and guidance. Ensure all information received is correct and identify and report any cases of fraud

  • Carry out all day-to-day administrative activities in relation to applying the correct reliefs, mandatory and discretionary, where appropriate. Apply all exemptions as required plus all grants where appropriate and reliefs necessary. Responding to ratepayers correspondence in a timely manner and in accordance with the set KPI’s and performance standards
  • Undertake all necessary duties for the efficient collection and recovery of the Council Tax. Liaising with enforcement agencies, employers for attachments and other client Council departments where required.
  • Undertaking and evidencing appropriate checks and responding to queries in accordance with the relevant legislation and requirements of the service.
  • Assisting with any other duties required in the collection and administration of the Business Rates including any statutory returns when required.

Civica is a Diversity Leader, ranked as one of the top European companies for workplace diversity and equality - Financial Times 2021.

Civica is committed to building and maintaining an inclusive and supportive culture where diversity thrives, and all of our people excel. We believe that diversity stimulates innovation, enables us to deliver better outcomes for people and communities, supports the growth of our people, and delivers great results for our customers. Civica recruit, promote and reward our people based on their contribution, regardless of gender, race, disability, religion/belief, nationality, ethnicity, sexual orientation, age or marital status.

To apply for a post with us, we are looking for people to join Civica on either a permanent basis or in the role as a contractor to us. Candidates should send their CV, with contact details, telephone number and email address to the email account below. We will then speak to the ‘successful’ candidates, those who’s CV’s and experience closely match what we are looking for.

Job Reference:

Salary range / grade: Salary: Competitive + benefits - home bassed

Hours: permanent - 37.5 hours pw

Closing date: 14/05/2021 23:59


Disability Confident Employer

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