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Conference 14 September


We are delighted to offer an excellent agenda for our annual conference

We have our excellent venue again offering exceptional spacing. Zoom is also being offered as an option. 

We look forward to meeting all of you on 14 September 2021



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Caseworker (Recovery and Non-Domestic Rates), 12-month Fixed Contract

Maldon District Council


We have an exciting opportunity to join our busy Revenues and Benefits Section. As you will be assisting with managing the workflow within the team it is vital that the candidate has extensive knowledge and experience of Recovery or Non-Domestic Rates. The ideal candidate will be a team player and be able to demonstrate that they are able to work in a highly pressured environment often working to strict deadlines. Experience of managing a team is required as the candidate will be responsible for assisting with the day to day management of workflow within the team and dealing with more complex cases.

  • A strong customer focus.
  • A positive “can do” attitude to help us deliver the highest standards of service to our customers.
  • Extensive Recovery or Non-Domestic Rates knowledge on legislation to be able to deal with complex cases.
  • Attention to detail, with good levels of accuracy.
  • Experience of managing a team is essential.
  • Experience of representing the Council at Liability Order Hearings would be an advantage.

About this role

As a Level 3 Caseworker, you will be responsible for:

  • Ensuring accurate, professional and timely case management service to our customers across a range of service areas and activities
  • Undertaking complex casework that require an understanding of relevant service processes, regulations and legislation
  • Delivering excellent customer service
  • Ensuring strict confidentiality is maintained, and data protection rules are followed
  • Promote and Supporting Customer Self Service
  • Identifying improvements in customer and service provision
  • Providing day to day management of the teams work flow.
  • Provide and assist with training.

If you believe you have the qualities that we need to take us forward, we would love to hear from you.

For an informal discussion about this position

For more information or an informal chat, please contact Natalie Warner on 01621 732650.

As part of any recruitment process, the Council collects and processes personal data relating to job applicants. The Council is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations. For more information please see the Council’s Privacy Notice to understand your rights.

To apply

Please note: All interview notifications will be sent via e-mail. Please ensure you provide an e-mail address so that we can make contact with you.

It is Council policy not to respond to applicants who have not been shortlisted for interview.  Therefore should you not hear from us within 3 weeks of the closing date, please assume you have been unsuccessful. 

Complete the application form online. CVs will not be accepted.

Application form

Guidance notes

We welcome applications from people of all backgrounds, culture and experience. Applicants will be considered regardless of race, sex, disability or marital status.

The closing date for applications is 27th September 2021

Job Reference:

Salary range / grade: Grade F £26,452.78 - £29,152.56 per annum

Hours: temporary post for 12 months

Closing date: 27/09/2021 23:59


Disability Confident Employer

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