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Conference 1 October 2020


Due to COVID 19 we have had to restrict our numbers considerably for full attendance.  We are delighted to be able to offer you ZOOM attendance.

We look forward to meeting all of you have registered for the event on 1 October 2020

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Council Tax Officer

Civica UK Ltd

Civica are looking to recruit enthusiastic, hardworking Council Tax Officers trained in either the OpenRevenues, Northgate or Academy system, with proven skills in customer service and negotiation, to join our Revenues and Benefits team in Civica OnDemand services. If you are interested in background information on OnDemand please take a look at our resource video at:

Why Civica?

Civica is the leading provider of digital solutions & managed services for public sector and regulated markets. We help organisations around the world to deliver better outcomes for people and places.

We offer blended working: less commuting, more time with your friends/family

‘Investors in People’ – Gold: We prioritise the development of our colleagues to match their ambition.

Financial Times - Diversity Leader 2020: We’re committed to maintaining an inclusive and supportive culture.

Top rated employer on Glassdoor: Our average length of service for our employees is 9 years

Societal Impact: Our solutions impact positive societal change, supporting local Authorities, Schools, Police forces, the NHS and numerous Central Government offices

About You

You must have previous experience in a Revenues/Council Tax environment with the ability to relay complex information clearly in relation to Council Tax verbally and in writing. Excellent ICT skills and the ability to work under pressure is required as well as previous experience of dealing effectively and courteously with members of the public, both face-to-face and by telephone. Please note that this post requires access to Local Government systems and Civica.  Therefore you will be required to undergo Basic Disclosure clearance.

About The Role

As Council Tax Officer you will provide revenues Council Tax processing services other duties include;

  • The efficient and accurate determination of all correct liabilities, valuation changes and ensuring all charges are correct and in accordance with the appropriate regulations, legislation and guidance. Ensure all information received is correct and identify and report any cases of fraud
  • Carry out all day-to-day administrative activities in relation to applying the correct discounts, exemptions and reliefs necessary. Responding to taxpayers correspondence in a timely manner and in accordance with the set KPI’s and performance standards
  • Undertake all necessary duties for the efficient collection and recovery of the Council Tax. Liaising with enforcement agencies, employers for attachments and other client Council departments where required.
  • Meet and exceed all standards and performance levels set by the client Council.
  • Assisting with any other duties required in the collection and administration of the Council Tax including any statutory returns.

Civica is a Diversity Leader, ranked as one of the top European companies for workplace diversity and equality - Financial Times 2021.

Civica is committed to building and maintaining an inclusive and supportive culture where diversity thrives, and all of our people excel. We believe that diversity stimulates innovation, enables us to deliver better outcomes for people and communities, supports the growth of our people, and delivers great results for our customers. Civica recruit, promote and reward our people based on their contribution, regardless of gender, race, disability, religion/belief, nationality, ethnicity, sexual orientation, age or marital status.

To apply for a post with us, we are looking for people to join Civica on either a permanent basis or in the role as a contractor to us. Candidates should send their CV, with contact details, telephone number and email address to the email account below. We will then speak to the ‘successful’ candidates, those who’s CV’s and experience closely match what we are looking for.

Job Reference:

Salary range / grade: Competitive + benefits

Hours: Permanent, Full-time, 37.5hrs per week

Closing date: 28/02/2021 23:59


Disability Confident Employer

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