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Conference 24 September 2020


Due to the Covid 19 we have had to restrict our numbers considerably.  As a result the conference is now full.

We look forward to meeting all of you have registered for the event on 24 September 2020

The agenda is now on the site


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Credit Control and Overpayment Supervisor


If you are looking for a role where you can use your skills and experience to manage, support and develop a successful and high performing team, then this might be the opportunity for you.

We are looking to recruit a Credit Control and Overpayment Supervisor to join our Revenues and Benefits service.

Reporting to the Revenues and Recovery Team Leader, the post holder will be responsible for managing, supporting and developing an efficient and effective sundry debt and housing benefit overpayment recovery team.

As a subject expert, you will contribute professional operational and technical expertise, dealing with system data analysis and reporting, and management of more complex cases.

The Revenues and Benefits service has offices in both Manby and Spalding, and there may be a requirement for occasional travel to Spalding.  The post holder will also be required to travel as necessary to attend court hearings.   

About us:

PSPS is focused on Service Delivery, Transformation, Engagement, People and Performance.  We have a range of policies that have been specifically developed to support our people in achieving a positive work-life balance.  PSPS are proud to be a Family Friendly Employer and Disability Confident.

About you:

  • You have at least two years’ experience working in a similar role, ideally with management experience.
  • You have sound knowledge and understanding of credit control, debt recovery and insolvency, and ideally have experience of County Court proceedings.
  • You have excellent communication and organisational skills.
  • You are proficient in the use of ICT processing systems, and have excellent Microsoft Word and Excel skills.
  • You are able to accurately interpret data and information, with attention to detail.
  • You have a genuine desire for continual improvement.
  • Ideally you will hold a relevant Management or IRRV qualification, or be prepared to undertake this.

Is this job for me?
If you have experience in a similar role, and want to join an ambitious, modern and forward thinking organisation that puts customers at the heart of our activity, we would like to hear from you.

Employee benefits:

  • annual leave purchase scheme;
  • flexible working opportunities;
  • funded training & development;
  • payment of professional subscriptions;
  • Sodexo employee discount scheme;
  • Microsoft 365 30% discount for personal use;
  • Employee Assistance Program; and
  • Local Government Pension Scheme with annual employer contribution of 19.8%

To Apply: Please visit

For an informal discussion about the role, please contact Andy Eaman, Revenue Protection & Assurance Team Leader, via

Closing date: Tuesday 4 August 2020

Interview date: to be confirmed

Please note, PSPS reserve the right to change these dates dependent on volume of applications

Please be aware that if you are selected for this role there will be a requirement to undertake a DBS check as part of pre-employment checks.

Holidays: 25 days plus bank holidays

Pension: Local Government CARE Pension Scheme - 19.8% employer contribution rate

Job Reference:

Salary range / grade: £26,400- £30,636 (Grade 6)

Hours: permanent - 37 hours pw

Closing date: 04/08/2020 23:59


Disability Confident Employer

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