conference logo

Annual Conference 9 September 2019


We look forward to meeting you on 9 September 2019

The full agenda is now available.

Booking form on site


Find out more

Book now

Debt Recovery Officer (Appeals & Overpayments)

Cannock Chase Council

Cannock Chase Council and Stafford Borough Council are committed to achieving excellence in the processing of Housing Benefit and Local Council Tax Support claims together with the recovery of overpaid benefit, from their shared Benefits Service.

The following vacancy has arisen for a candidate with the appropriate skills, experience and commitment based across the Cannock Chase and Stafford Borough areas. The main duties of the role will focus on the recovery of overpaid amounts of housing benefit and local council tax support.

You must have verbal and written communication skills to be able to deal with face-to-face and telephone enquiries and all forms of written communication in an efficient, polite and sensitive manner. You should also be able to use a computer to input and retrieve data.

You should be able to work accurately and to tight deadlines and be a committed team player who can also work on their own initiative to complete tasks and achieve targets. You must also hold GCSE’s at Grade C or above in English and Mathematics or be able to demonstrate equivalent vocational experience.

Previous experience of working in Local Authority Benefits administration and working with Civica Housing Benefits and Council Tax Benefits Software would be desirable.

Benefits to you:

  • Casual Car User Allowance
  • Flexitime scheme
  • Local Government Pension Scheme
  • Discounted  Leisure Centre membership
  • 21 days holiday and 25 after 5 years continuous service
  • Cycle Scheme

To apply for this vacancy online please go to

The closing date for receipt of completed applications is Friday 30th August 2019.


Job Reference: RF580

Salary range / grade: Grade D £19,171 - £21,166 per annum

Hours: fixed term - 25 hrs pw - 12 months from appointment

Closing date: 30/08/2019 23:59


Disability Confident Employer

Back to list of jobs