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Conference 13 September 2022


We are delighted to announce the date for our annual conference in London.

We have our excellent venue again offering exceptional spacing. Zoom is also being offered as an option. 

We look forward to meeting all of you on 13 September 2022



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Head of Service (Revenues and Benefits)

Norwich City Council

Norwich: A thriving city; a council with huge ambition

Norwich is a one of the UK’s great cities – a regional cultural and economic powerhouse.  Norwich City Council is an ambitious, forward-looking authority with a clear vision for the future of Norwich and for how it needs to change as an organisation.  As a result of a structural review and a refreshed set of priorities, we are now seeking an exceptional person to complete the council’s Senior Leadership Team to help us shape and deliver a progressive agenda for our city and its people. 

Reporting to the Executive Director of Corporate and Commercial Services (S151), we are looking for a dynamic and experienced public sector leader who thrives in a challenging, diverse role where a commitment to continuous improvement and innovation is key to success.  We need a visionary leader, who has proven skills in building relationships with stakeholders, partners, and the workforce and knowledgeable in Revenues and Benefits services. 

Based in Norwich, you will work with the senior management team in the administration of Revenues and Benefits Services for Norwich City Council. Working across organisational boundaries as one team to transform how the council works whilst providing better services to our customers and effective support to council employees.

You will be instrumental in driving forward key priorities for the council and providing sound strategic direction regarding the effective management of resources and services. You will have proven experience of managing change and transforming services, focused on developing and improving service delivery, customer journey and programme management.

As a strong and effective communicator, you will be responsible for providing leadership and operational management to the team, ensuring that employees adopt the values and expected behaviours of Norwich City Council and deliver a high-performance culture.   You will need to be flexible and adaptable as you will be required to attend council meetings, which may include evening council meetings on occasion.

Full IRRV professional qualification or equivalent revenues and benefits experience at a senior level is essential.

If you are passionate and determined and share our ambition for people and place, we want to hear from you.

For further information and to apply, click on the link Button below 

Apply here

As an employer, we strongly value diversity and strive to provide a working environment where everyone can thrive and is engaged and happy at work.  People join us with a wide variety of previous career and life paths.  We offer opportunities to everyone, don’t mind if you’ve taken a career break or been unemployed and we judge each application on merit.  We welcome applications from people with a Black, Asian or minority ethnic background, who are currently under-represented in our workforce.

Job Description

Covid-19: A blueprint for recovery 

Norwich 2040 City Vision booklet

Corporate Plan 2019 – 22

State of Norwich City Council Cabinet members

Citizen magazine

Job Reference:

Salary range / grade: £67,373 rising to £71,186 per annum

Hours: Permanent, Full-time

Closing date: 17/01/2022 23:59


Disability Confident Employer

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