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Conference 24 September 2020


Due to the Covid 19 we have had to restrict our numbers considerably.  As a result the conference is now full.

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Revenues and Benefits Operations Manager



Would you like a job where what you do:

  • Plays a lead role in the operational management of our Revenues and Benefits service
  • Allows you to use your Revenues and Benefits experience and management skills to lead and nurture a high performing team in a positive work environment and culture
  • Enables you to bring new ideas and innovation that contributes to ongoing improvement and transformation
  • Puts the customer at the heart of what we do

We are looking to recruit an Operations Manager to join our Revenues and Benefits service to provide service delivery leadership and management.

Reporting to the Head of Revenues and Benefits, the Operations Manager will be responsible for efficient and effective day to day operational management and performance of the service, through a number of direct reports.

As an effective leader, the Operations Manager will ensure the customer is at the heart, through delivery of a high quality professional service, which is compliant with both statutory requirements and local policy.

This is an exciting time for our service, and the post holder will play a key role in the delivery of a transformation programme which will modernise our service for the future.

The Revenues and Benefits service has main offices in both Manby and Spalding, and there will be a requirement for regular travel to each site.

About us:

PSPS is focused on Service Delivery, Transformation, Engagement, People and Performance.  We have a range of policies that have been specifically developed to support our people in achieving a positive work-life balance.  PSPS are proud to be a Family Friendly Employer and Disability Confident.

Benefits include: Local Government Pension Scheme (LGPS) with annual employer contribution of 21.8%, Time in Service Linked Paid Days Annual Leave Including Bank Holidays, Birthday Leave, Family Friendly Employer, Annual Leave Purchase Scheme, Flexible Working Opportunities, Training and Development, CSSC Discount Scheme.

About you:

  • You have significant experience working in a Revenues and Benefits service environment, leading multi-disciplined teams and can demonstrate strong people and performance management skills.
  • You have extensive technical, legislative and specialist knowledge in Council Tax, Business Rates, Housing Benefits and Council Tax Support
  • You have excellent communication and organisational skills, and can work effectively in a complex and changing service environment
  • You can use your experience to identify and deliver innovative solutions to improve Revenues and Benefits service delivery
  • You can manage change positively, and have strong negotiation, influencing and persuasion skills.
  • You can analyse complex data, drawing conclusions, and communicate effectively and confidently to a range of audience.
  • You have a desire for continual improvement and willing to challenge the status quo
  • Ideally you will hold an IRRV or a recognised management qualification, or be prepared to undertake this.

Is this job for me?
If you have management experience in a Revenues and Benefits environment, and want to join an ambitious, modern and forward thinking organisation that puts customers at the heart of our activity, we would like to hear from you. 

To Apply: To apply, please send your CV to by the closing date.

Contact Details: For further information about the job role, please contact  

Closing date: Friday 10 July 2020

Interview date: Week commencing 13 July 2020

Please note, PSPS reserve the right to change these dates dependent on volume of applications

Please be aware that if you are selected for this role there will be a requirement to undertake a DBS check as part of pre-employment checks.


Job Reference:

Salary range / grade: Grade 8 (£35,056 - £39,733), Car Allowance, Local Government Pension Scheme and Generous Discounts Package, Birthday Leave and 33 days AL including BH’s

Hours: permanent - 37 hours pw

Closing date: 10/07/2020 23:59


Disability Confident Employer

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