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Senior Benefits Officer (Appeals & Overpayments)

Cannock Chase Council

Cannock Chase Council and Stafford Borough Council are committed to achieving excellence in the processing of Housing Benefit and Local Council Tax Support claims together with the recovery of overpaid benefit, from their shared Benefits Service.

The following opportunity has arisen for a candidate with the appropriate skills, experience and commitment to work in the shared Benefits Service. Whilst the successful candidate will be based primarily in Cannock, you may be required on occasion to work at sites across the Cannock Chase and Stafford Borough areas.

You should have previous experience in Local Authority Local Taxation and Benefits service or related area. You will also be able to understand and communicate effectively on complex and frequently changing legislation.

You must also have knowledge of Housing Benefit and Council Tax Reduction legislation and you must also be a committed team player who can work on own initiative and be committed to providing a quality customer focused service.

In addition, you should have IT skills in the use of Microsoft Office packages such as Word and Excel.

Holding an IRRV Technician Qualification and having experience at a management level would be desirable.

Benefits to you:

  • Casual Car User Allowance
  • Flexitime scheme
  • Local Government Pension Scheme
  • Payment of one professional fee per annum
  • Discounted Council Leisure Centre membership
  • 21 days holiday and 25 after 5 years continuous service
  • Cycle Scheme
  • Free Car Parking

To apply for this vacancy online please go to

Alternatively please telephone 01543 462621 or write to HR Services, Cannock Chase Council, Civic Centre, Beecroft Road, Cannock, Staffordshire, WS11 1BG or e-mail quoting post number RF570.

Job Reference: RF570

Salary range / grade: Grade F £22,911 - £26,317 per annum

Hours: 37 hours per week, Permanent

Closing date: 17/08/2019 23:59


Disability Confident Employer

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