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Conference 14 September


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We have our excellent venue again offering exceptional spacing. Zoom is also being offered as an option. 

We look forward to meeting all of you on 14 September 2021



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Technical Officer- Benefits Service

Coventry City Council

What is the job role?

We are looking for a pro-active and forward-thinking individual to join our Technical Team in the Benefits Service. This is a fast-paced customer focussed environment with regularly changing legislation and procedures.

You will be responsible for a wide range of duties including providing technical expertise and guidance and delivering staff training. Training is a key part of the role and experience of designing delivering training courses is essential.

You will form part of our wider management team and will be required to contribute to the development and implementation of policies and new service initiatives, to ensure that service objectives are delivered.

If this sounds like the right challenge for you then we would like to hear from you.

This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).


Who are we looking for?

We are looking for someone with extensive experience of working in a Benefits environment. You will have detailed knowledge of Housing Benefit legislation and excellent communication and interpersonal skills.  You will also have detailed knowledge of Housing Benefit legislation, Council Tax Support Schemes, and DWP administered benefits.  

You will need to accurately review Housing Benefit and Council Tax Support decisions, from revision stage through to tribunal hearings. You will need to have previous experience of preparing and presenting for formal appeals. And have experience of preparing and delivering training with the service area and working to timescales and working within a team that delivers improvements  

Analytical skills are a must to interpret complex information and create legislative and procedural documents, as is the ability to be pro-active and make effective accurate decisions.

When applying for this role you will be asked to write a personal statement, when writing your personal statement please include the following:

  • Detail about your extensive experience in working in a benefits environment, please give examples of what you have done and achieved.
  • Examples of how you have used your knowledge of the Housing Benefit and Council Tax Support appeals process 
  • Experience of interpreting legislation, procedures and case law
  • What Benefit IT systems you have used and have working knowledge of e.g. Enterprise and Academy and general computer packages including Excel, Word, PowerPoint etc. 

Interview Date: 19th December 2021.

You will be required to give a presentation which will form part of the Interview. Details will be included when selected for Interview

For full details on the application process please read the attached document on our jobs page labelled 'Coventry City Council Application Process'

Job Reference: coventrycc/TP/30934/3168

Salary range / grade: £27041 - £32910

Hours: Permanent, Full-time

Closing date: 28/11/2021 23:59


Disability Confident Employer

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