Trainee National Non-Domestic Rates (NNDR) Officer

Northgate Public Services (UK) Ltd

Company Description

Here at NPS we have a simple set of values that sets out who we are as a company. We are:

Intelligent – we make the right choices

Involved – our enthusiasm creates energy

Innovative – we always ask what’s next

 

Our business is all about making lives safer, healthier, better managed and mobile

Our software underpins critical police, health, housing and local government services, ensuring delivery of the right data at the right time to protect and improve people’s lives.

We’re as committed to the positive social outcomes of our customers’ services as they are, which means we put people first. In the interfaces and systems we design, and the software support and development service we provide.

Our story

Across the world, billions of people every day rely on the services and benefits provided by their police, health services, housing and local government. Their home, welfare, wellbeing and security often depend on them.

We create and manage the software that connects people with these services. We design smart interfaces and data processes to ensure services are easy to use, always on, relevant, accurate and trusted.

Using internet, mobile and AI technology, we are designing new tools that maximise the positive experience people have of critical services, and helping to make sure they are safer, healthier, better managed, and able to organise their life on the go.

Working closely with our customers – the service providers – we define people’s needs today and in the future – and work intelligently to continuously improve our software products and data management.

Our software underpins the performance of our customers as they serve their customers. Our constant focus is making sure our software is stable, efficient, cost efficient and secure.

We’re proud of the role we play, improving people’s lives through dependable critical services. With a growing number of customers globally, we’re going to make a difference to millions of people more.

Based in the UK but working around the world, our 2,000 employees help improve the services that matter most.

We are now part of the NEC Corporation, a leader in the integration of IT and network technologies that benefit businesses and people worldwide – this brings in new opportunities without limits for growth and innovation.

Job Description

Working within the dynamic and constantly changing area of our Revenues & Benefits department, you will be receive full training in order to deliver processing of NNDR / Council Tax changes in line with applicable legislation and using the procedures provided by our clients. You will also work to internal KPI’s in order to meet Customer expectations, whilst delivering high levels of accuracy at all times. 

Main Responsibilities

• Process information and update accounts efficiently and accurately to ensure that information held in respect of business rate payers is correct and up to date.
• In line with legislation and local authority procedures, determine requests for any rate reliefs or exemptions.
• Process refunds in line with local authority procedures.
• Process completion notices where applicable and in line with customer expectations. 
• Deal with and respond to enquiries through multiple channels including email or other written correspondence and where applicable, via telephone in an efficient manner whilst ensuring high levels of customer service are provided to business rate payers at all times.
• Comply with individual, team and business unit targets.
• Provide full engagement during training in order to deliver all of the above responsibilities.
• Maintain an up to date knowledge of procedures, regulations and systems using publications, briefing notes and bulletins, as well as attend external training sessions to improve wider skills.
• Maintain a constructive and positive attitude within the Business Centre taking on additional duties as and when required and contribute ideas to assist improvements.
• Regularly exceeds minimum contractual standards for productivity/accuracy.
• Meet the standards or deadlines required whilst performing all duties with minimum support once fully trained.
• Coaching and mentoring junior staff/colleagues (once fully trained).
• Shares best practice with colleagues and lead update sessions to wider team.

Qualifications/Skills Required

Essential:

• Experience of using either Northgate / Capita Academy / IBS (Civica OPEN Revenues) systems.
• Experience of using leading document management systems such as Information@Work (Anite), Information@Work Enterprise, Comino or similar.
• An in-depth knowledge of Council Tax Billing and / or Council Tax Recovery. 
• At least 3 years current / recent Council Tax Billing and / or Council Tax Recovery experience gained within a Local Authority, through remote processing or via agency.
• Proven problem solving skills.
• Strong customer service and communication skills.
• Excellent numeracy and literacy skills.
• Ability to communicate effectively (both verbally and written).
• Proactive and self-motivated.  
• A strong knowledge of General Data Protection Regulations.
• Delivers under pressure with a flexible approach to work.
• IT competent due to the need to work and receive training remotely.

Desirable:

• Knowledge of legislation surrounding business rates.
• Past experience of processing business rates.
   

Additional information:

Salary: Competitive

Hours: Full-time (37 hours per week)

Location: Remote working 

Employees of Northgate Public Services are entitled to the following benefits:

• Single Private Medical Cover (with the option to select family cover at an additional cost)
• 25 days paid holiday with the option to buy/ sell 5 days - during enrolment period 
• 4 x basic salary life assurance cover
• A Group Pension Plan with fantastic employer contributions
• A selection of tax efficient flexible benefits to suit your individual needs

Candidates must be able to demonstrate a pre-existing right to work and travel within the EU. Documentary evidence will be required. All offers are subject to satisfactory vetting and reference checks to include a DBS check as standard. Northgate Public Services is an equal opportunities employer, welcoming applications from all communities.

For further information, please contact Angela Curran (Angela.Curran@northgateps.com).

Please note, the closing date for this role is 19^th February 2021.

Job Reference:

Salary range / grade: Negotiable

Hours: Permanent, Full-time, 37.5hrs per week

Closing date: 19/02/2021 23:59

Documentation:

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